Last Updated: 03/01/2025

Welcome to Freshness Route! These Terms of Use ("Terms") govern your use of our website, services, and products provided through freshnessroute.com (the "Site"). By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our Site, you affirm that you are at least 18 years old or have legal parental/guardian consent and are fully able to enter into these Terms.

2. Services Provided

Freshness Route offers delivery of fresh fruits and vegetables to customers. Services may be updated, modified, or discontinued at any time without prior notice.

3. User Accounts

• To place an order, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account information.
• You agree to provide accurate, current, and complete information when creating an account.
• We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies help us understand user behavior, remember preferences, and improve our services. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain functionalities of our Site.

5. Orders and Payments

• All orders placed are subject to availability and confirmation.
• Prices are listed on our Site and may change without prior notice.
• Payments must be made at the time of purchase through our accepted payment methods.
• We reserve the right to refuse or cancel any order for any reason.

6. Delivery Policy

• Delivery areas, times, and fees (if applicable) will be specified on our Site.
• We strive to deliver within the estimated timeframe, but delays may occur due to unforeseen circumstances.
• If you are unavailable at the time of delivery, we may leave the order in a designated area or reschedule, depending on circumstances.

7. Refund and Return Policy

• Due to the perishable nature of our products, refunds and returns are handled on a case-by-case basis.
• If you receive a damaged or incorrect item, please contact us within 24 hours for resolution.

8. Prohibited Activities

You agree not to:

• Use the Site for illegal or unauthorized purposes.
• Interfere with or disrupt the Site’s operations.
• Attempt to gain unauthorized access to any portion of our services.

9. Intellectual Property

• All content on the Site, including text, images, logos, and trademarks, is owned by Freshness Route and protected under applicable laws.
• You may not copy, modify, distribute, or use our content without written permission.

10. Limitation of Liability

• Freshness Route is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
• We do not guarantee uninterrupted access to the Site and are not responsible for any issues beyond our control.

11. Changes to Terms

We may update these Terms at any time. Continued use of our Site after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

13. Contact Information

For questions or concerns regarding these Terms, contact us at: info@freshnessroute.com.

 

Privacy Policy

Last Updated: 03/01/2025

Freshness Route ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, freshnessroute.com (the "Site").

1. Information We Collect

We collect the following personal information from our customers:

• Name – To identify and communicate with you.
• Phone Number – To contact you regarding your orders and provide updates.
• Email Address – To send order confirmations, promotional offers, and company updates.
• Delivery Address – To fulfill and deliver your orders.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders.
• To contact you regarding your orders, delivery updates, and customer support.
• To send promotional emails and company-related updates (you can opt out at any time).
• To improve our services and customer experience.

3. Payments

All payment transactions on our Site are securely processed by Stripe, a trusted and industry-leading payment processor. Stripe ensures the highest level of security for online payments, using advanced encryption and fraud prevention technologies to protect your financial information. We do not store or process any payment details directly on our servers.

4. How We Protect Your Information

We take appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with trusted service providers who assist us in order fulfillment and delivery, but only as necessary to perform their functions.

6. Your Choices

• You can opt out of promotional emails by following the unsubscribe link in our emails.
• You can request to update or delete your personal information by contacting us.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: info@freshnessroute.com.